Please contact us at support@uvb-lamps.com if your product is damaged on arrival, or if you are not satisfied with your UVB lamp and want to return it for a refund.
If your product is damaged on arrival, we will offer a free exchange. Postage/shipping fees apply.
EXCHANGE POLICY
If you are exchanging your UVB lamp device due to damage during shipment, please insert Order Confirmation in the box, and provide us with the tracking number the carrier provides to you. A new UVB device will be shipped to you once we receive the device you have shipped back to us.
We cannot exchange product for different model or voltage. If you prefer a different model or voltage, we can only process a Return. Please review Return Policy below.
RETURN POLICY
We only accept returns within 30 days of purchase. If you are returning your UVB lamp device, please insert Order Confirmation in the box, and provide us with the tracking number the carrier provides to you. Your account will not be credited until we receive the device you have shipped back to us. Shipping fees are your responsibility. For a full refund, device cannot be scratched or chipped. NOTE: A $15 Restocking Fee, payment transaction fee, and the cost of shipping the product to you will be deducted from your refund. updated 4/10/2019
Refused Delivery and Insufficient Address on orders returned back to us are subject to Return Policy, as well as any additional fees imposed by the shipping carrier.
NOTE: If a UVB Phototherapy unit and bulb is returned burned out from using device in an electrical outlet other than what the model voltage calls for, an exchange or return refund will not be processed and the unit and bulb will be disposed of.
SERVICE STATEMENT (Warranty)
Prior to delivery, all of our phototherapy products have been carefully inspected. If product fails to work properly within 1 year after delivery, we will exchange it provided damage was not caused by: improper storage (as indicated in manual), improper use (including using device in non-compatible voltage outlet), physical damage (including by water or other liquid, fire, intentional destruction, etc.), or if the product or any of its parts or accessories are chipped, cracked, or missing. Bulb is not covered under this warranty. Proof of purchase must be returned with defective lamp. Shipping fees apply.
See Troubleshooting Guide in User Manual if your device fails to work properly. Contact us at the above email (include your Order #) if you need to exchange your device.
Should you have any questions regarding this Return Policy, you may contact us at: support@uvb-lamps.com
