Feel free to contact us if you have any questions about our UVB lamp products or your order. Understand that we cannot advise about UVB Phototherapy treatment; please consult with your doctor.
Order Confirmation & Tracking Details Email
Immediately following order placement, an order confirmation is sent to the email address indicated in your order, and an email with tracking details is sent once shipment processing is complete. Please check your spam folder if you did not receive either or both of these emails.
RETURN & EXCHANGE POLICY
Please contact us at firstname.lastname@example.org if you need to Return or Exchange your product.
We will exchange your product:
1) If the product was damaged during shipment. Product must be returned within 5 business days of delivery. Shipping fees apply.
2) Under Warranty. Please read Service Statement below. Shipping fees apply.
We cannot exchange product for different model or voltage. If you prefer a different model or voltage, we can only process a Return. Please review Return Policy below.
We only accept returns within 30 days of purchase. If you are returning your UVB lamp device, please insert Order Confirmation in the box, and provide us with the tracking number the carrier provides to you. Your account will not be credited until we receive the device you have shipped back to us. Shipping fees are your responsibility. For a full refund, device cannot be damaged, scratched or chipped. NOTE: A $15 Restocking Fee, payment transaction fee, and the cost of shipping the product to you will be deducted from your refund. updated 4/10/2019
Refused Delivery and Insufficient Address on orders returned back to us are subject to Return Policy, as well as any additional fees imposed by the shipping carrier.
NOTE: If a UVB Phototherapy unit and bulb is returned burned out from using device in an electrical outlet other than what the model voltage calls for, an exchange or return refund will not be processed and the unit and bulb will be disposed of.
SERVICE STATEMENT (WARRANTY)
Prior to delivery, all of our phototherapy products have been carefully inspected. If product fails to work properly within 1 year after delivery, we will exchange it provided damage was not caused by: improper storage (as indicated in manual), improper use, physical damage (including by water or other liquid, fire, intentional destruction, etc.), or if the product or any of its parts or accessories are chipped, cracked, or missing. Bulb is not covered under this warranty. Proof of purchase must be returned with defective lamp. Shipping fees apply.
See Troubleshooting Guide in User Manual if your device fails to work properly. Contact us at the above email (include your Order #) if you need to exchange your device.
Updated: June 2017
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