Return and Exchange Policy

Please contact us at support@uvb-lamps.com if your product is damaged on arrival, or if you are not satisfied with your UVB lamp and want to return it for a refund.

If your product is damaged on arrival, we will offer a free exchange. Postage/shipping fees apply.

EXCHANGE POLICY

If you are exchanging your UVB lamp device due to damage during shipment, please insert Order Confirmation in the box, and provide us with the tracking number the carrier provides to you. A new UVB device will be shipped to you once we receive the device you have shipped back to us.

RETURN POLICY

We only accept returns within 30 days of purchase. If you are returning your UVB lamp device, please insert Order Confirmation in the box, and provide us with the tracking number the carrier provides to you. Your account will not be credited until we we receive the device you have shipped back to us. Shipping fees are your responsibility. For a full refund, device cannot be scratched or chipped. NOTE: A $15 Restocking Fee, and the cost of shipping the product to you will be deducted from your refund.

Should you have any questions regarding this Return Policy, you may contact us at: support@uvb-lamps.com